At The Holiday Concierge we take privacy seriously and only use the information we collect to provide our services. All ‘Personal Information’ (which we define as any information that identifies, or can be used to identify, contact or locate the person to whom such information relates) that we collect and maintain will be subject to this policy.
This policy may be amended from time to time and we therefore encourage visitors and users of our site to regularly review this policy.
We do not share or sell the information we collect for any other purpose than providing the services listed. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
We collect information from you when you register on our site, place an order or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
We store information that we collect through cookies, log files, transparent images, and/or third party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your membership usage history, to information in this summary, in order to provide tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. We do not use vulnerability scanning and/or scanning to PCI standards. We do not use Malware Scanning.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders and track orders over the telephone.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third party products or services on our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or if you are an EU resident visit http://www.youronlinechoices.com/.
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
It’s also important to note that we do not allow third party behavioural tracking.
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact us, using the details below, to have the data removed and terminate the child’s account.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: To be in accordance with CAN-SPAM we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.
We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at using the details below. We will respond to your request within 21 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
On request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us using the details below.
You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by contacting us using the details below. We will respond to your request promptly within a reasonable time frame.
The Holiday Concierge
20-22 Wenlock Road, London, England, N1 7GU
+44 (0) 7380 281341
Last updated: 25th May 2018